Terms

1st Jan, 2008 |

These are our Terms & Conditions. Please read them carefully before placing your booking.

1. All bookings are subject to our terms and conditions, which are deemed to have been accepted in full by the tenant and all persons in the party.
2. Your booking is only confirmed on receipt of payment of your deposit or full payment.
3. Your booking must be accompanied by a refundable damage bond or a credit card authorisation, as well as a deposit.
4. The balance of the rent must be paid in advance of arrival.
5. The apartment rental includes the following services: – water, electricity, heating, gas, clean linen and towels. Further services are available at a charge.
6. The apartment rental does not include transfers, any type of insurance, sustenance or any further services unless specifically requested and separately paid for.
7. A full inventory of equipment is available in each flat. We recommend you check this on your arrival to verify there are no discrepancies. Should there be any, you are advised to contact us by email (admin@staynearheathrow.com) or by telephone on +448712713399. No items may be removed from the apartment during your stay. You may be charged for removal / missing items. Prices charged are listed against the inventory.
8. Except in the case of normal wear and tear, the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or your guests. All damage accidental or otherwise should be immediately reported to us either by email (admin@staynearheathrow.com) or by telephone on +448712713399. The cost of repair or replacement must be agreed or settled with us.
9. You are responsible for taking all reasonable care of the property and its contents. The property must be left clean and tidy, and all incidents reported. You may be held liable for cleaning, repair or replacement charges if due care has not been paid.
10. All surplus food and drink should be disposed of. All waste should be disposed on in appropriate bins. Please check your apartment for local requirements. Some areas have recycling schemes and may be very strict on how rubbish is disposed of. If local bylaws are broken, you may be responsible for any charges which occur.
11. If you stay in a non-smoking apartment and smoke, you will lose your damage bond.
12. If pets are kept without written consent, you will also be liable to lose your damage bond.
13. The hirer and their party must abide by all estate regulations and lease terms affecting the accommodation. These will be displayed in each apartment.
14. All cancellations must be in writing and must be notified to us as soon as possible. If cancellation is prior to 1 months written notice, then only the deposit will be forfeited. If cancellation is prior to a fortnight’s notice, then 50% will be forfeited. If cancellation is prior to 3 days notice, then 80% will be forfeited. No refund will be offered for cancellations of less than 3 days. The only exception to this is if the apartment is re-let for the cancelled booking period, then only the deposit is forfeited.
15. In the unlikely event that we may need to cancel due to circumstances beyond our control (eg fires, trashed apartment by previous tenants, flood, etc), the only compensation given will be a full refund of all money paid.
16. Only persons listed on the booking form may occupy the apartment. The apartment cannot be re-let or sub-let without written permission by us. Changes in people must be notified to us in writing prior to your stay. Violation of this requirement will result in the loss of your damage bond.
17. Under no circumstance can any more persons stay in the accommodation without our consent. We reserve the right to refuse admittance to the apartment if this condition is breached. Violation of this requirement will result in the loss of your damage bond.
18. The Hirers have the right to occupy the property for holiday purposes only for the period booked. The property is hired on the basis of the Housing Act 1988 with the clause stating – The Hirer is granted the right to occupy the accommodation for a holiday only. Nov’05 E. & O.E. The agreement is not a protected tenancy under the Rent and Housing Acts. It is not permissible to assign, let, part with possession of the accommodation, nor allow any other person other than those named on the booking form received by the owners to occupy the accommodation.
19. The property is intended to be rented as self-catering accommodation to families and couples. We reserve the right to refuse booking without being required to give further reason and accept no liability in respect of refusal or cancellation.
20. The accommodation is in a residential area. There are other apartments in the vicinity. In the interest to all, the hirer and their party shall not cause a nuisance to others. Anyone causing undue nuisance may be asked to terminate their stay without compensation.
21. The hirer will ensure the property is locked and secure at all times when empty. Property left in the house or car park, is left at your own risk. We will not accept any liability.
22. The hirer and their party must ensure they are familiar with emergency procedures. These are displayed in the flat.
23. We have right of access to the property at any time, with due regard to the convenience of the tenant, for the purposes of inspection or to carry out any maintenance, repair or services.
24. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control. We will do our utmost to ensure that everything will run as smoothly as possible.
25. All information given by us is given in good faith and to the best of our knowledge.  It is based on information available to us at the time of going to print. All reasonable measures will be taken to ensure accuracy of our statements. However, we will not be held liable for any variation or changes which may arise. You are urged to verify accuracy before committing yourselves.
26. Neither we, nor our representatives, take any liability for personal injury, loss or damage to personal effects which may occur during the booking period. It is highly recommended that insurance is purchased prior to your stay.
27. The apartment is available from 15.00 hours on the day of arrival and must be vacated by 10.00 hours on the day of departure. Requests for extensions to arrival and/or departure time may be agreed subject to written consent. They may also be subject to a further charge.
28. Your keys and apartment address will be given to you on receipt of your final payment. Method of receipt of keys will be dependent on circumstances, but may be sent to your by special delivery. This will be verified on receipt of your deposit or by prior request.
29. Your deposit will be refunded on the return of the keys and on completion of the inventory check. Do not leave the keys in the apartment but follow our instructions given to you with the keys.
30. Loss of the keys means you will be charged for further copies cut and for changes to the locks.
31. You are NOT to cut copies of the keys under any circumstances.
32. In the event of being locked out, please contact us immediately by telephone on 08712713399. We will try to get someone out to you as soon as possible. There may be a delay in the time taken to have someone reach you. There will be a charge for this service. If this is a result of loss of keys, you may also be charged for this. See no 30.
33. Prior to using any appliances, you are requested to check your apartment book for instructions on how to use. Incorrect use of an appliance may cause damage to the appliance and you may be held liable for cost of repair or replacement.
34. If any charges incurred are higher than the damage bond, an invoice for the additional amount will be sent to the hirer. This must be paid with 7 days. Failure to do so may result in legal proceedings.
35. You need to read our terms & conditions immediately prior to your stay to confirm that no variations to our terms & conditions have occurred. We will do our utmost to ensure that you are updated with any changes to our terms & conditions but will not be held liable for your not reading the terms & conditions immediately prior to your stay. If any changes to our terms & conditions occur between your booking and your stay, which are not to your acceptance, you should contact us. We may agree to maintain the old terms and conditions or possibly offer you the option to cancel your booking without any forfeits.
36. On your departure, you are requested to ensure that every appliance is turned off and no lights are left on, nor water left running. You are also requested to double check that all windows and doors are locked.
37. If any items are forgotten behind, they will be kept for 1 week. They will then be deposed of. We can have them dispatched to you at a cost. This is dependant on the weight of the item, the urgency and security needed.
38. The hirer must be over 18, and will be held legally responsible.
39. We do hope that you enjoy your stay with us. If there is something that does not please you, tell us. If not, tell your friends about us. You may also leave comments of your stay on our website.

 

Stay Near Heathrow offers holiday accommodation for airport overnight stays and visits to London. You can book online, dealing directly with us avoiding hectic visits to travel agencies and expensive hotel bills. So if you are planning a stay in London or need to stop overnight to get a flight, Stay Near Heathrow can provide luxury self-catering accommodation perfect for your stay.